Privacy Policy for Plain Service, Inc.
At Plain Service, accessible from plain-service.com, we prioritize the privacy of our visitors. This Privacy Policy outlines the types of information collected and how we use it.
If you have questions about this policy, contact us at hello@plain-service.com.
This policy applies only to online activities and is valid for visitors to our website. It does not apply to information collected offline or through other channels.
Consent
By using our website, you consent to our Privacy Policy and agree to its terms.
Information We Collect
We may collect personal information such as:
- Name, email, phone number (if you contact us directly)
- Company name, address, and other contact information (if you register or submit a form)
- AI Assistant conversation data (if you communicate with integrated AI Assistant)
- pseudonymous IDs, usage events (Cookies / analytics events) stored in cookies or in‑memory storage.
The reasons for collecting this data will be made clear at the time of collection.
The Assistant uses AI to recommend answers & products. It does not make automated decisions that produce legal or similarly significant effects on you (GDPR Art 22). Final choice remains with you.
How We Use Your Information
We use collected data to:
- Operate and maintain our website
- Improve user experience
- Analyze website usage
- Respond to inquiries
- Send updates and emails
- Prevent fraud
- AI Assistant (Legal basis)
- Provide requested content / reply to enquiries – Performance of a contract (b)
- Performance and usage analytics, business intelligence – Legitimate interests (f) – minimal, aggregated, non‑marketing
- Send product updates you asked for – Consent (a) or contract (b)
Retention
- Assistant conversations – 1 year, then deleted or anonymised
- PostHog analytics events – 24 months (PostHog default)
- Web server logs – 30 days
Sub-processors
- Posthog EU Cloud - product & performance analytics - EU (Ireland) - Intra‑EEA processing
Log Files
We follow standard procedures using log files. These may include IP address, browser type, ISP, date/time stamp, and pages visited. This data is not personally identifiable and is used for analytics and site administration.
Cookies
We use cookies to store user preferences and improve website functionality. More details are available on our Cookie Policy Page.
Third-Party Policies
We may use third-party services (e.g., for ads or analytics). They may use cookies and similar technologies. We do not control these cookies. Consult their privacy policies for details.
CCPA Privacy Rights
California residents have the right to:
- Request access to collected personal data
- Request deletion of personal data
- Request that we do not sell personal data
To exercise these rights, contact us. We will respond within one month.
GDPR Data Protection Rights
Users in the EU are entitled to:
- Access personal data
- Rectify inaccurate data
- Request erasure
- Restrict or object to processing
- Request data portability
To make a request, contact us at hello@plain-service.com. We will respond within one month.
Children's Information
We do not knowingly collect data from children under 13. If you believe your child provided such data, contact us and we will remove it promptly.
Company Info
- Plain Service, Inc.
- Tax ID (EIN): 61-2254045
- Phone: (980) 449-6561
- Email: hello@plain-service.com
- Address: 1111B S Governors Ave STE 29505, Dover, DE 19904
- Website: https://plain-service.com
Hire Your AI Sales Assistant
Your branding. Our AI assistant.
Find answers to the most common questions about Plain.
If you're still deciding, this section can help clarify how our AI assistant works and how it can benefit your business.
Plain is a furniture-focused AI assistant that boosts sales and improves customer experience. It offers: – AI-powered search & smart product recommendations – 24/7 customer support via chat – Instant design guidance – Checkout or inquiry collection in chat – Data tracking and analytics to improve performance
All of them. Plain integrates smoothly with everything — from Shopify to fully custom e-commerce setups.
Nope. We handle the entire setup for you — no developers or technical knowledge needed.
Yes! You can try Plain free for 14 days.
Most clients see at least a 2x monthly ROI — often more, depending on your traffic and setup.
Of course! Just contact us — we’ll book a no-pressure demo call.
Yes. We’re fully compliant with all GDPR data privacy regulations.